All of our cleaners are interviewed and pass a national police check. In order to become registered on The Cleaning Studio App, cleaners must pass our strict 8 Step Onboarding Process. Less than 1/100 of the people that apply end up registered as a cleaner on The Cleaning Studio App.
If something goes wrong, we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!
We have three levels of security in place.
- Our booking page is protected by extended validation ssl.
- Our booking form has its own layer of 256 bit security.
- Credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.
Yes they do. We run a detailed national background check on all applicants as a key step in our 8 Step Onboarding Process.
If you’re not content with your cleaning, we will come out and re-clean (within a 7 day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.
If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 7 day window). If after our re-clean is completed and you’re still not happy with service, we offer a full refund.